DELIVERY / SHIPPING / RETURNS / FAQs
PLEASE NOTE -Whilst we manage our production house during the Covid 19 crisis, orders will be delayed. We are unable at this time to tell you exactly when your order will be produced and arrive with you, but can still take orders for those that are happy to wait. We thank all of our customers during this difficult time, and promise to get back to it as soon as it's safe to do so!
How long will my order take?
We are now making your items bespoke 'to order'! In usual times, please expect to receive your UK order between 5-10 days.
Thank you for joining us on our mission to be less wasteful. We aim to reduce waste by only creating what you want when you want it.
Which delivery services do you use?
COVID-19 HEY! HOLLA CHARITY COLLECTION
- £4.75 UK Recorded Delivery, takes 5-10 days, serviced by Royal Mail. Please allow 14 days during Covid-19.
- £7.50 Int'l, takes 10-14 days, serviced by Royal Mail up. Please allow 17+ days during Covid-19.
- £7.50 Int'l, takes 7-18 days, serviced by Royal Mail up. Please allow 21+ days during Covid-19.
THE REST OF THE HEY! HOLLA RANGE
- £2.75 (Small items e.g hair ties) UK Recorded Delivery, takes 3 days, serviced by Royal Mail
- £4.75 UK Recorded Delivery, takes 5-10 days, serviced by Royal Mail or DPD
- £8.75 Europe Zone 1 Courier Delivery, takes 7-13 days, serviced by DPD (Poland, Germany, Czech Republic, Netherlands, Belgium, Luxembourg)
- £10.75 Europe Zone 2 Courier Delivery, takes 7-13 days, serviced by DPD (Hungary, Austria, Slovenia, Denmark, France, Slovakia)
- £13.45 Europe Zone 3 Courier Delivery, takes 7-13 days, serviced by DPD (Lithuania, Portugal, Switzerland, Sweden, Latvia, Spain, Italy)
- £13.75 Europe Zone 4 Courier Delivery, takes 7-13 days, serviced by Royal Mail (Estonia, Croatia, Finland, Romania, Serbia, Greece) up to 699g
- £18.45 Europe Zone 4 Courier Delivery, takes 7-13 days, serviced by DPD 700g+
- £13.75 Europe Zone 5 Courier Delivery, takes 7-13 days, serviced by Royal Mail (Rest of Europe) up to 699g
- £22.75 Europe Zone 5 Courier Delivery, takes 7-13 days, serviced by DPD 700g+
- £7.50 Recorded USPS Recorded Delivery, takes 7-13 days (USPS) up to 299g
- £12.95 Recorded USPS Recorded Delivery, takes 7-13 days (USPS) 300g - 699g
- £36.00 Recorded Courier Delivery, takes 7-13 days (USPS) 700g+
- £14.95 Int'l Recorded Delivery, takes 11-18 days, serviced by Royal Mail up to 399g
- £18.45 Int'l Recorded Delivery, takes 11-18 days, serviced by Royal Mail up to 400-699g
- £36.00 Int'l Courier Delivery, takes 9-15 days, serviced by DPD (for parcels over 700g e.g 3 x sweatshirts or more)
International buyers please note...
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
CAN I RETURN MY ORDER FOR A REFUND OR EXCHANGE IF IT DOESN'T FIT OR I CHANGE MY MIND?
When placing a order please refer to the size chart and to select the best size, we recommend that you take a look at the measurements and measure these against your favourite top of the same style (i.e if purchasing a sweatshirt, measure your favourite sweatshirt and then select the correct size of the new sweatshirt to match)
If it arrives and you just don't dig it, then please return to the address below and we'll arrange a refund.
WHAT IF MY ORDER IS DAMAGED OF WRONG?
If the goods are faulty then please contact us via firstname.lastname@example.org and we will do our best to rectify the situation. We'd hate to think you were unhappy and we'll do everything we can to help.
Hey Holla Returns, 25 Woodend Road, Walthamstow E174JS
I HAVE A DISCOUNT CODE, WHERE DO I ENTER IT?
Please note you can only use one discount code per transaction, here's where you enter it:
Once you get to the 'CART' page and you're ready to checkout, iht the 'CHECKOUT' button.
On this page you can enter the Discount Code on the right hand side of the page and hit 'APPLY'
I THINK MY ORDER IS LOST, HELP!
Please do contact us at email@example.com if you have not received your order within the timeframes listed above and we'll do everything we can to help.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard debit and credit cards & American Express. Whichever method of payment you choose, we utilise the Shopify Payments, powered by Stripe, secure servers to complete the transaction. We also accept paypal.
If you choose to pay via Paypal, its nice and simple for you as you do not have to enter your credit/debit card or address details. We simply use the details registered to your Paypal account, please just be sure to double check the delivery address on your paypal account.
Hey Holla's VAT number is 213 1595 36.
You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.
CAN YOU CUSTOMISE THE COLOUR ON ANY OF YOUR PRODUCTS?
Unfortunately we are unable to facilitate requests for individual colour changes. If you are a trade customer interested in a different colourway for a bulk purchase then please get in touch at firstname.lastname@example.org to discuss you requirements.